Malaysia Airlines warns passengers of fake website with incorrect fare

  • Malaysia
  • Friday, 12 Jun 2020

Malaysia Airlines has warned customers of a fake website with incorrect fares.

Malaysia Airlines is warning passengers of a fake website that resembles its official page after discovering that a Google search directs customers to another address displaying incorrect fare.

The matter was brought to the airline’s attention when it received screenshots of the airline’s table of ticket prices which were not consistent with its own system.

"Malaysia Airlines wishes to inform customers looking to make flight bookings with the airline to verify that they are on the airline’s URL: to ensure authenticity of the booking site, ” the national carrier said in a statement.

The airline recently announced an increase in its domestic and international connectivity beginning June and July respectively. This is meant to facilitate essential travels locally and overseas, as other countries begin to lift border restrictions.

“Airlines drive optimisation of fares based on available capacity and demand. The current fares reflect our current average load factor which is less than 40% for most flights, ” a MAS spokesman recently told The Star.

The spokesperson also reminded that passengers will be required to bring and wear their own protective masks before boarding and throughout the duration of the flight (except during meal times).

Temperature checks and other safety and health protocols conducted on ground prior to departure would remain.

Passengers are urged to perform online or mobile check-in to reduce interaction and avoid queues at the airport, especially those travelling on domestic and regional routes.

They are also reminded to check entry and exit requirements before their journeys with travel restrictions remaining in place in most countries.
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