MIDA chief executive officer Datuk Sikh Shamsul Ibrahim Sikh Abdul Majid
KUALA LUMPUR: Global logistics company United Parcel Service (UPS) has opened a new 20,000-square-foot package centre in Penang Science Park North and expanded its existing hub at Penang International Airport to enhance processing capacity and delivery efficiency.
In a joint statement today, the Malaysian Investment Development Authority (MIDA) and UPS said the new centre will extend pickup times for Express and Worldwide Express Freight shipments in eight areas.
"Pickup times in areas including Butterworth, Batu Kawan and Bayan Lepas are extended by up to two hours, giving customers more time to prepare outbound shipments. Deliveries to businesses in Batu Kawan, Perai, Penang and Kulim, Kedah will now also be completed earlier,” the statement said.
MIDA chief executive officer Datuk Sikh Shamsul Ibrahim Sikh Abdul Majid said the investment by UPS comes at a crucial time as businesses adapt to shifting global trade patterns and supply chain realignments.
"The new package centre in Penang, coupled with the expanded airport hub, introduces advanced automation and smarter warehousing processes that will enhance resilience and efficiency for Malaysian companies competing in time-critical sectors such as semiconductors and electronics,” he said.
He said that MIDA, the government’s investment promotion agency under the Ministry of Investment, Trade and Industry, remains committed to advancing smart warehousing and automation in Malaysia’s logistics sector.
"UPS’ continued confidence in Malaysia reinforces our efforts to build a more agile supply chain ecosystem that positions the country as a preferred hub for high-value global investments,” he said.
Meanwhile, UPS Malaysia senior managing director Ingrid Sidiadinoto said the extended pickup times will provide customers with greater flexibility in managing their shipments.
"Our enhanced airport hub allows us to process shipments more efficiently as they arrive or depart on one of the 11 weekly UPS flights serving Penang,” she said.
She added that businesses worldwide are reassessing their supply chains to strengthen resilience, and Malaysia is well-positioned to benefit from these shifts, with Penang playing a central role.
"We are here to help our customers make the most of the opportunities available to them and are excited about the future growth potential for businesses in Penang,” Sidiadinoto added.
The latest development follows a series of network improvements by UPS in Malaysia, including a new service launched in Johor in May 2025 that offers next-day delivery within the Asia Pacific region and two-day delivery to and from Europe and the United States. - Bernama
