HealthMetrics makes strategic investment

PETALING JAYA: Healthcare technology company, HealthMetrics Sdn Bhd, has announced a strategic investment in PT AA International Indonesia, which operates Across Asia Assist (AAA) Indonesia, a leading third-party administrator (TPA) and international medical assistance company with presence in Indonesia, Malaysia, Singapore, Hong Kong and Taiwan.

AAA is also a core partner of the International Assistance Group (IAG), a worldwide network of assistance companies and services servicing over 118 million members globally.

Alvin Yuan, chief executive officer of HealthMetrics, in a statement said: “With this investment, we are now in an excellent position to live up to our vision of optimising healthcare costs for all, with our advanced technology solutions.

“In addition to AAA being a springboard to help expand HealthMetrics’ global reach and access thousands of healthcare partners worldwide, this transaction also marks our foray into the international medical assistance industry.

“I am confident our union with AAA, leveraging our respective expertise and capabilities, will greatly benefit both HealthMetrics’ and AAA’s clients and partners.”

Clients of HealthMetrics can benefit from AAA’s expertise and strength as a TPA in the medical insurance and international medical assistance industry.

With AAA on board, HealthMetrics’ existing corporate clients can seamlessly augment their employees’ healthcare benefits to include global cashless medical treatments and emergency assistance.

The investment is also expected to help strengthen and expand AAA’s existing medical and TPA business in the region by leveraging HealthMetrics’ cloud platform’s real-time data to streamline and digitise its medical claims and issuance of letter of guarantees.

Additionally, HealthMetrics’ real-time data analytics, reporting, cost-containment and members’ mobile app is expected to add significant value to AAA’s insurance clientele, healthcare partners and policy holders.

Brandon Heng, chief executive officer of PT AA International Indonesia said: “HealthMetrics’ strong healthcare technology expertise and advanced capabilities will accelerate our ability to meet customer needs, enhancing their experience powered by HealthMetrics’ real-time cloud platform.

“In addition, HealthMetrics’ strong workplace culture and its diverse range of offerings will provide our employees with added career opportunities. We are excited to partner with HealthMetrics as it will help take AAA to the next level of growth.”

AAA Indonesia is the latest addition to the HealthMetrics’ group of companies, which include HealthMetrics’ cloud-based employee healthcare benefits platform; its digital pharmacy, Origin Pharmacy and Anzen Health (also known as IMG Sdn Bhd) which is an approved Managed Care Organisation under Malaysia’s Health Ministry.

Early this year, HealthMetrics had also established a presence in Singapore, expanding its regional footprint to over 5,000 healthcare partners, 200,000 corporate members and 2,500 corporate clients across Malaysia and Singapore.

With AAA Indonesia now under the HealthMetrics’ family, the combined members for both companies will be over two million corporate members and insurance policy holders.

In the coming months, HealthMetrics will embark to raise its Series B funding, following its success in securing RM20mil for its Series A in 2020.

HealthMetrics is an award-winning and one of the fastest-growing cloud enterprise all-in-one platform in the Asia-Pacific region to simplify and automate the management of employee healthcare and benefits.

In 2020, it raised a total of RM20mil as part of its series A round led by ACA Investments, a Japanese fund management firm based in Singapore, to expand its regional footprint across South-East Asia.

PT AA International Indonesia was founded in 2007, a leading assistance company in Indonesia, under the brand name of AAA.

It was started with a simple purpose in mind – to provide assistance to customers at the stroke of a key.

As an emergency assistance provider, AAA is committed to providing optimum response performance, resource availability and top service quality to its members.

With this objective in mind, AAA has invested in its own fleet of ground ambulances under the brand name AAA Regal Ambulance.

AAA Regal Ambulance now has a fleet of five ambulances with a team of highly trained paramedics, operating throughout Malaysia and Singapore.

Through its 24×7 contact centre and operational team, AAA provides a range of services such as healthcare services, medical assistance, travel assistance, roadside assistance, concierge services, second medical opinion and many more.

AAA is a core partner of the International Assistance Group (IAG). And through IAG, AAA has access to a global network of 140 independent assistance companies, providers and correspondents across the globe.

IAG’s strength lies in the fact that it partners with established local companies, hand-picked in line with its stringent quality criteria. In 2018, IAG obtained the ISO 9001:2015 quality management certification for the vetting, accreditation and re-accreditation of its partners and accredited service providers.

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