Malaysia Airlines expands contract with Amadeus

Singapore Airlines Ltd, Malaysia Airlines, Australia's Qantas Airways Ltd and Hong Kong's Cathay Pacific Airways Ltd are among those requiring crew to be vaccinated or risk losing their jobs.

KUALA LUMPUR: Malaysia Airlines Bhd (MAB) has expanded its partnership with Amadeus IT Group to improve its customers' experience.

The multi-year deal will see Malaysia’s national airline adopting the Altéa New Distribution Capability (NDC), Reference Experience, Dynamic Intelligence Hub and renewing its Amadeus Altéa Passenger Service System contract.

In a joint statement today, the two parties said the airline has also renewed and expanded its multi-year air content distribution partnership.

Under the renewed deal, travel retailers will soon be able to access Malaysia Airlines’ full range of NDC-enabled content with full servicing functionalities through the seamless integration of Altéa NDC.

MAB group chief executive officer Izham Ismail said the airlines has taken a step in the right direction in adopting NDC, as modernising airline retail is essential for the entire business travel community.

"With the new technology solutions from Amadeus beyond the Passenger Service System, we can offer relevant and richer shopping experiences by allowing customers to personalise their travels to an unprecedented level, ultimately realising our aim to become Asia’s Leading Travel and Aviation Services group,” he added.

Meanwhile, Amadeus Greater China and Southeast Asia senior vice-president Glen Oliveiro said open source, cloud-based systems and next-generation retailing capabilities will be the engine powering recovery.

"We are very excited to collaborate with MAB in creating smoother travel journeys for its customers, thanks to innovative technology,” he said. - Bernama