BANDAR SERI BEGAWAN (Borneo Bulletin): The Ministry of Health (MoH) launched the updated MOH Cares 2.0 app on Wednesday (April 19, allowing the public to provide feedback, convey their appreciation or give users with recommendations for MoH services or related matters.
The app is part of the ministry’s commitment to providing the best experience and services at all levels of facilities in hospitals and health centres, said Acting Permanent Secretary at the MoH Dr Ang Swee Hui during the launch at Raja Isteri Pengiran Anak Saleha (RIPAS) Hospital.
He said the MoH wants to ensure that healthcare users are prioritised and health services continually improved, adding that MOH Cares 2.0 is an update to MOH Cares launched in August 2018.
Dr Ang said the new app allows the ministry to monitor user satisfaction and identify issues for improvements.
Updates to MOH Cares 2.0 include anonymous feedback, ratings for different services and ability to scan QR code to identify different health facilities.
App admins can also use the app to communicate with users to get more information; the public can access a list of phone numbers if they wish to contact different health facilities; and make appointment to meet a corporate relation division officer.
The acting permanent secretary headed to the hospital’s Women and Children Centre to see a demonstration of MOH Cares 2.0 app that can be downloaded on Google Play Store or Apple App Store.
Acting Director General of Medical and Health Services Dr Lailawati Jumat was also present.