Why you’re going to pay for the online return mess

More retailers are charging customers to send back unwanted goods. — Dreamstime/TNS

One of the foundations of online shopping has been free returns, but not anymore.

After years of subsidising them, more retailers are charging customers to send back unwanted goods. It’s a risky move because shoppers have become accustomed to buying an item in multiple sizes and colours and returning what doesn’t fit for free.