WhatsApp users can now search for and message businesses directly

WhatsApp wants to roll out an entire shopping experience inside the app, letting users change flights or get information on upcoming sales, for example. — dpa

LONDON: WhatsApp users in the UK can now search the app for businesses and chat with them about their services, parent company Meta has announced.

The update will allow users to search for a business by name with the app rather than having to find a phone number elsewhere.