Opinion: Just reboot it

I told her to hold down the power button on the PC until the screen shut off, then wait 30 seconds and press the power button again. — TNS

This column might seem silly, but the advice I’m about to give you is beautiful in its simplicity, and it fixes so many problems.

I’ve been an IT guy for more than 25 years. I’ve seen every type of issue, both in hardware and software.