Kiplepay alerts users to potential third-party data breach, investigations ongoing

Users are also urged to call contact the company if they detect any unusual transactions in their Kiple Visa Prepaid Card. — Handout

PETALING JAYA: Ewallet company Kiplepay has sent out an email to users informing them of a potential third-party data breach, which the company said it has recently became aware of.

“We were told that your Kiple Visa Prepaid Card might have been compromised. Therefore, we are currently engaging data forensic and security experts to conduct investigations which are currently ongoing,” the company said in an email sent out to users today (Aug 15).

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The company said users will be contacted if they have been affected by the potential data breach or if there is any unusual activity in their Kiplepay account during the forensic investigation.

It added that it has fraud protection technology to monitor suspicious activities to safeguard users.

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“On top of that, we would also like to assure you that we have taken necessary steps to heighten all risk mitigation measures to ensure increased security of your transactions,” it said.

Users are also urged to call its Customer Service team (03-3000 8929) or email [e-mail] if they detect any unusual transactions on their Kiple Visa Prepaid Card.

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Kiplepay is a subsidiary of Green Packet, first launched in 2018. The company introduced the Kiple Visa Prepaid Card in 2021, targeting students to go cashless and for businesses to fast-track epayment solutions.