CFM: Consumers deserve more than an apology and token effort at compensation for service disruption

Muhammad Radzillah added that consumers deserve more than just an apology and token effort for compensation from companies. — Mobile photo created by jcomp - www.freepik.com

The Communications and Multimedia Consumer Forum of Malaysia (CFM) is renewing its call for compensation guidelines to be drawn up to protect consumers, especially after service disruptions.

In a statement, CFM chairman Muhammad Radzillah said service disruptions can have a major impact on users based on comments that he has seen on social media. Most recently, he said consumers were affected by a Maxis service disruption which the company acknowledged in a statement on June 30.