The Communications and Multimedia Consumer Forum of Malaysia (CFM) said users in Malaysia may be experiencing some issues with their Internet connectivity at this time due to network congestion.
CFM in a statement recently stated that as more users try to connect to the Internet at the same time using multiple devices to stream videos or download content, it has resulted in the network becoming “increasingly loaded”.
“During network congestion, consumers might experience a decrease in data speed as well as difficulties in making phone calls or even experience dropped calls because the network does not have enough capacity at that time to connect the call, although the phone is connected to the network,” CFM chairman Datin Mohana Mohariff said.
CFM offered some tips to help mobile users overcome network congestion, which include switching from 4G LTE to support 2G or 3G.
“Consumers will experience slower data when using 2G or 3G networks but it is a viable alternative when the 4G network is congested,” CFM explained.
In some cases, the phone will automatically switch to another network when the usual network is not available. Users can also perform a manual switch by going into the phone’s Settings and selecting the network, usually under Connections, wireless network settings, or SIM card settings (the menu selections may differ slightly depending on the Android phone manufacturer) to switch from 4G or LTE to 3G or 2G.
iOS users can do the same by going into Settings, then Mobile Data, Mobile Data Options, and then Voice & Data to do the switch.
Another tip is to avoid making unnecessary phone calls and to try to communicate via text message as much as possible. When a phone call fails to connect, CFM asked that users wait for 10 seconds before dialing again.
It also advised users to avoid using any applications that require heavy data usage such as photo or video-sharing, especially uploading or streaming content in High-Definition (HD).
In this case, it also hopes that users will watch videos in lower streaming quality. YouTube for example, lets users change video quality from 1080p HD to lower like 720p or 480p.
For mobile users, look for the three dots symbol on the right top corner of any YouTube video, then click on Quality on Android or Playback Settings on iOS to adjust video resolution. Users of the YouTube app can also go to the General settings and enable the option for Limit Mobile Data Usage to only stream HD videos on WiFi.
CFM also recommended that users close any applications that may be running in the background and monitor data usage. Users can check their data usage through mobile apps from their respective service providers.
The tips also advise that users facing issues try restarting or turning phone off and on again.
In the same statement, CFM commended local telecommunications companies for offering initiatives such as free additional Internet data and calls to important agencies like the National Crisis Preparedness and Response Centre (CPRC) to users during the movement control order (MCO) period.
“Through these initiatives, it shows the commitment of the service providers in understanding the challenges and situations faced by the consumers in this difficult situation," Mohana said.