Meta eyes profits with new WhatsApp platform for businesses

Got a question for a certain company? Meta thinks you'll soon be turning to WhatsApp to get automated answers from business chatbots. — dpa

Facebook parent company Meta is taking its biggest step yet towards making money with WhatsApp with a new platform that allows users to message businesses.

In a move that potentially could fundamentally change how customer service takes place, the chat app is opening up the platform to any business that wants to let customers reach them on WhatsApp.