Lawmakers: Confusion over e-voucher registration, missed SMS messages show Hong Kong’s elderly need more help

A long queue formed outside a government office in Mong Kok on Thursday morning, as residents sought to reapply for the consumption vouchers. City’s largest political party calls for more manpower to help older Hongkongers navigate the process, noting some don’t even use a cellphone. — SCMP

More than 100 Hongkongers, mostly elderly residents who have yet to receive their digital consumption vouchers queued outside a government office in Mong Kok on Thursday, despite the deadline for registration having been extended until Sept 15.

Confusion among some older people has prompted calls from lawmakers and district councillors to boost manpower to help participants navigate the application process. The issue has also sparked criticism over a government decision to issue updates about the programme by SMS.