EU probes Facebook’s Kustomer buyout over data concern


In a short statement on May 12, the EU said Facebook will now have to formally notify the Kustomer transaction to the EU and that the firm ‘cannot implement the transaction before notifying and obtaining clearance from the Commission’. — Reuters

BRUSSELS: The EU commission has launched an investigation into a buyout by Facebook of a US startup over concerns that the social media giant could misuse personal data.

Facebook last year announced its purchase of Kustomer, a five-year-old company that specialises in helping businesses interact with customers online.

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