Restaurants, delivery apps still at odds as demand grows worldwide

Restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other. Anderson thinks delivery fees are too high. But he also sees some value in delivery companies, which can help restaurants test new concepts. — AP

Diners got used to delivery during the pandemic, and the habit may stick long after dining rooms reopen. But restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other.

Companies like DoorDash and UberEats helped many restaurants stay in business during lockdowns, allowing diners to stay in and still order out. But that convenience came at a price: Delivery companies can charge commission fees of 30% or more per order, hurting restaurants’ already meager profits.