Internet slowdown caused by submarine cable fault, says TM

A file photo of a crewman pulling on undersea cable that will be laid in the Caribbean. TM says faults in submarine cables are disrupting video conferencing and gaming services based out of the United States and Hong Kong, and that it expects network improvement by April 20. — TNS

Damage to submarine cables is causing reduced Internet speeds, especially for certain sites based out of the United States and Hong Kong, says Telekom Malaysia Bhd (TM).

The telco said the consortium of operators which maintains the Asia Pacific Cable Network 2 (APCN2) has detected some faults in the submarine cables at Segment Three, between Chongming to Lantau connecting Malaysia to Singapore, Hong Kong and San Jose, in the US.

“The affected cable provides international connectivity to many Internet-based services such as video conferencing, gaming and Virtual Private Network (VPN) hosted in Hong Kong and the US,” it said.

TM added that the cable fault may cause a degree of service degradation for Internet users of these services in Malaysia and in the region, while other users and services should be largely unaffected.

In a response to The Star, it said the consortium has started efforts on rectifying the faults detected.

In the meantime, mitigation works and traffic rerouting is being done to reduce the impacted services.

TM said it is also taking measures to optimise traffic from its networks to reduce congestion and divert traffic to alternative routes.

“TM would like to reiterate that it has a vast and diverse network connectivity worldwide that is sufficient to continuously support any sudden spike in demand for Internet bandwidth. This has enabled us to ensure the functioning of our network infrastructure, having it always-on and available to customers to ensure seamless and uninterrupted connectivity,” it said.

The telco added that existing partnerships with tech giants and social networks in localising Internet content has resulted in only 20% of its Internet traffic going truly international, mainly for streaming, online games and tele-conferencing.

This means the cable fault would have minimal impact to Internet users in Malaysia, the company claimed.

It also assures that its core network and fibre optic infrastructure are capable of supporting any sudden increase in bandwidth requirement for the industry to ensure that their services to end users are not interrupted.

The telco highlighted that the movement control order (MCO) has led to a more than 30% increase in usage, with most people confined at home. Of this, the increase of international link traffic accounts for about 5%.

Asked about the timeline for repairs, TM said the cause of the cable fault was still under investigation by the consortium and can only be ascertained after cable ships arrive for repair works.

“The expected date of full cable restoration has not been determined yet by the consortium. However, on TM’s part, we are targeting to have additional capacity ready by April 20, ” it said.

In the meantime, it said customers can contact the TM support team for enquiries and assistance.

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 18
Cxense type: free
User access status: 3

Undersea cable


Did you find this article insightful?


87% readers found this article insightful

Next In Tech News

Outgrowing your smartphone camera? Consider a system camera
Used electric car batteries are heading to factories and farms
Sony to open PlayStation 5 for storage upgrades in summer
Samsung Galaxy Buds Pro: All set to make waves
The school leader getting New Mexico’s tribes online
Sharing ‘deepfake’ porn images should be a crime, says British law body
Electronic Arts cancels ‘Gaia’ game after years in development
Factbox: Keeping fintech in Britain fit after Brexit
Britain sets out blueprint to keep fintech 'crown' after Brexit
Former Kuaishou executive arrested for alleged corruption amid anti-bribery pressure on China’s Big Tech

Stories You'll Enjoy