Local telcos encourage customers to use online services, though some service centres stay open


  • Maxis
  • Thursday, 19 Mar 2020

Maxis will be keeping its customer service centres open, with extra precautions to ensure both customers' and employees' health are safeguarded. — MUHAMAD SHAHRIL ROSLI/The Star

Malaysian telcos are recommending that customers use their customer service apps or phone helplines to help curb the spread of Covid-19, with some companies even closing their outlets.

Telekom Malaysia Berhad (TM) said all its TMpoint outlets nationwide would be closed effective immediately, in line with the movement control order (MCO).

The telco added that its call centres would remain operational from 8am to 5.30pm for product, services, or billing enquiries, and from 8am to 10pm for technical assistance. Customers are also encouraged to use the myunifi app, unifi portal or email.

“TM will also prioritise restoration cases and continue with installations while taking every safety precaution for both its customers and employees; specifically implementing health declarations forms for both parties,” it said in a press release.

Similarly, Maxis Bhd will be closing its stores though its call centres will remain open.

Maxis CEO Gokhan Ogut said to date, none of Maxis’ employees have been diagnosed with Covid-19, though the company remains vigilant in taking precautionary measures including putting on hold any internal and external events.

Celcom is keeping its Bluecube and trade partners' stores open in selected areas, while call centre support will continue as usual.

On its Facebook page, the company encouraged customers to use its Celcom Life app to manage their accounts or visit the Celcom Online Store for purchases.

Digi said its stores would be kept open, with additional sanitisation and hygiene measures taken from frequent sanitisation during and after work hours, plus face-masks and hand sanitiser for service employees.

It added its partners that run Digi Store Express retail outlets would also be subject to the same measures.

Customers can alternately use self service kiosks, or communicate with the company remotely via the MyDigi app, online store, live chat or customer care hotline.

In a press release, Digi confirmed that no employees have contracted the Covid-19 virus to date.

U Mobile is keeping most of its stores open, except for two: the U Mobile Experience Centre, in Berjaya Times Square, Kuala Lumpur and the U Mobile Service Centre, in Ipoh Parade Mall, Perak.

It said for customer service outside of its stores, users could contact them via social media, calling or using the MyUMobile app in order to top up, pay bills or check their account balance.

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