Touch ‘n Go closes RFID Fitment Centres and its customer service centres


  • eWallet
  • Wednesday, 18 Mar 2020

Touch ‘n Go's customer service and RFID Fitment Centres will be closed, though users can still top-up at self-service kiosks and petrol stations. — The Star

Touch ‘n Go (TnG) is closing all its in-person services including RFID Fitment Centres, TnG Hubs and Customer Experience Centres, in line with the government’s movement control order.

On its Facebook page, the company said the services would be closed until March 31.

“Don’t worry, you are still able to reload your TNG card at all self-service kiosks and petrol stations,” it added.

Those who already have an RFID tag, or are traveling through tolls enabled for PayDirect, will also be able to pay using their TnG eWallet, thus avoiding the need to top up their cards at a physical location.

PayDirect enables users to connect up to three physical TnG cards to their e-wallet, so that when paying a toll using said cards, the fee is taken from the e-wallet rather than the card’s preloaded value.

With the movement control order in place, the public is urged not to travel, especially across states.

Police have temporarily rescinded the ban on inter-state travelling, though a decision is to be made on the matter at a meeting today (March 18).

The Inspector-General of Police Tan Sri Abdul Hamid Bador advised the public to stay home and limit their travel, even if there was no ban.

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