The Malaysian Communications and Multimedia Commission (MCMC) is ramping up the enforcement of the Communications and Multimedia Act 1998 (CMA) by issuing compounds to various telcos.
In a statement, it said it has issued 63 compounds totalling RM2.32mil for offences such as not complying with the Mandatory Standard of Quality of Service (MSQoS) in Network and Customer Services, fake registrations, and removing of promotional materials belonging to rivals.
The amount accounts for compounds issued until February this year – in comparison, the telcos were issued 77 compounds amounting to RM3mil for the entire of last year.
They were also issued compounds for failure to deal reasonably and address consumer complaints based on the guidelines set in the MSQoS, and not properly handling porting of numbers from one telco to another.
MCMC chief officer for network security and enforcement, Zulkarnain Mohd Yassin, said the commission wants to ensure that local service providers consistently deliver excellent customer service and support their users.
It is essential for service providers to constantly improve the customer service experience – their diligence will benefit the whole industry, he added.
“As the regulator, MCMC will not compromise with those who fail to maintain standards as per CMA 1998, MSQoS and the General Consumer Code,” Zulkarnain said.