Internet connectivity for Unifi customers in Sibu and Bukit Singgalang in Sarawak is back to normal, after Telekom Malaysia (TM) fixed cables that had been cut by vandals.
"We have detected a fault affecting a number of Unifi and TM fixed line customers in Sibu and Bukit Singgalang area in Sarawak. We are investigating the root cause. Updates to follow," tweeted Unifi, on the evening of Dec 6.
In an update, it added that the cables had been "damaged by apparent vandalism", with technicians sent on site to fix the cables immediately.
The tweet showed images of cables that had been cut and bent.
#unifiAlerts Terkini mengenai gangguan unifi dan talian tetap TM di Sibu dan Tanjung Manis di Sarawak. Gangguan adalah disebabkan kerosakan kabel disyaki akibat perbuatan vandalisme. Pasukan teknikal kami sedang berada di lokasi kejadian untuk membaiki kabel yang rosak. pic.twitter.com/Ha3U9YHagF— unifi (@unifi) December 6, 2018
Unifi tweeted at around 10am on Dec 7 that the cables have been repaired, with affected Unifi and TM fixed-line services now restored and operating as normal.
With the Malaysian Communications and Multimedia Commission (MCMC) recently putting TM under scrutiny due to a high number of customer complaints, TM appears to be more forward about issues affecting its service. Its more transparent approach thus far seems to be winning praise from the public, many of whom were also quick to condemn the act of vandalism.