Telekom Malaysia’s Unifi service faced temporary disruption on Friday due to another cable being damaged by construction – this time in Cherating, Pahang – though it was rectified within a day.
Unifi tweeted that in the early hours of Friday it detected a cable cut incident near Cherating caused by construction works.
The damage was expected to cause Internet traffic to slow down in Pahang, Sabah and Sarawak so it rerouted traffic to ease congestion.
#unifiAlerts Kami telah mengesan kejadian kabel putus di kawasan Cherating yang disebabkan oleh kerja pembinaan. Trafik internet di Pahang, Sabah & Sarawak mungkin terjejas. Trafik buat masa ini sedang dialihkan untuk mengelakkan kesesakan. Sebarang perkembangan akan dimaklumkan.— unifi (@unifi) November 23, 2018
Unifi shared a photo it called “ground zero” depicting a plot of roadside land that had been excavated, cutting through a series of cables used by the company.
“Our broadband service has been fully restored since 7am this morning. Big thanks to the tech team working over the night repairing the damaged cables,” tweeted Unifi later on Friday.
This was the second time in two weeks that Unifi suffered disruptions due to construction works.
With the Malaysian Communications and Multimedia Commission (MCMC) recently putting TM under scrutiny due to a high number of customer complaints, TM appears to be more forward about issues affecting its service.
Also, its tweets with the hashtag #unifiAlerts appear to be receiving positive responses from the public, with some congratulating TM for quickly repairing the issue and others asking if their area was affected by the damage.