NEW YORK: Hulu has beefed up its customer service staff and is hiring executives from outside and within the online video business to slow subscriber defections ahead of the introduction of its live TV service, a top official of the streaming company said.
"As we think about that offering of live TV, (viewers) are going to be more important to us than they ever have been," Ben Smith, a senior vice president and head of experience, said in an interview.
Already a subscriber? Log in.
Limited time offer:
Just RM5 per month.
Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!