The DuitNow QR (DNQR) Sound Box with keypad used by RHB Bank is designed for seamless transactions, reducing human error and enhancing operational efficiency.
RHB aims to empower businesses and consumers in the digital economy evolution
RHB Banking Group (RHB), in collaboration with Payments Network Malaysia (PayNet), launched the DuitNow QR (DNQR) Sound Box with Keypad, which features Dynamic QR, which marked a significant advancement in the group’s efforts to combat financial fraud.
The DNQR Sound Box with Keypad is an innovative device supporting both static and dynamic QR payments, designed for seamless transactions, reducing human error and enhancing operational efficiency.
Equipped with an integrated calculator function, it accelerates payment processing, making it particularly beneficial for high-volume transaction environments such as food and beverage outlets and retail stores.
The DNQR Sound Box with Keypad, which features Dynamic QR, exemplifies the bank’s commitment to safeguarding merchants and consumers in an increasingly digital landscape.
Real-time voice and visual alerts provide reassurance and security, effectively mitigating risks associated with cashless transactions.
Introduced in December 2023, RHB pioneered the DNQR Sound Box to safeguard transactions by way of voice and display notifications upon payment receipt while also combating fraud.
As of Dec 31 last year, RHB has successfully deployed to 8,064 DNQR merchants, of which 11,058 touch points were equipped with a DNQR Sound Box.
This initiative has seen a substantial uptick, with over 2,967 new-to-bank Sound Box merchants onboarded.
Sound Box has contributed to the overall DNQR merchant performance, where its total transactions grew 219.8% year-on-year from over 5.44 million to 17.39 million, and transaction values rising from RM395mil to RM719mil for the past 12 months.
RHB had also unveiled the enhanced DNQR Sound Box with Keypad, a testament to its commitment to advancing financial innovation.
The device embodies the bank’s vision aimed at fostering inclusive growth across Malaysia by significantly expanding its DNQR network, empowering businesses and consumers alike in the digital economy revolution.
In alignment with Bank Negara Malaysia’s fraud prevention initiatives, RHB Bank continues to innovate to meet evolving customer needs.
Its focus is on empowering businesses, especially micro, small and medium enterprises (MSMEs), with tools to safeguard against financial fraud.
Starting with suburban MSMEs and expanding to high-volume transaction businesses, the bank intends to drive greater cashless payment adoption and contribute to Malaysia’s digital economy.
Combating fraud yields broad economic benefits, enhancing stability, operational efficiency, and public trust while reducing financial losses.
The collaboration with PayNet underscores a shared commitment to bolster payment security and foster an inclusive financial ecosystem.
PayNet commercial division senior director Azrul Fakhzan Mainor stated, “At PayNet, we believe that innovation and security go hand in hand.
“Our collaboration on the DNQR Sound Box with Keypad with RHB underscores our dedication to creating a secure, efficient, and inclusive digital payment landscape.
“By supporting the cashless agenda, we aim to drive greater adoption of digital payments, empowering businesses, and consumers alike to engage in safer, more efficient transactions.
“Together, we are committed to protecting consumers and merchants while advancing the nation’s digital economy.”
For more information about the RHB DNQR Sound Box with Keypad, visit the website here
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