Why Malaysia’s Single Window needs a rethink

IN recent years, Malaysia has introduced several digital systems to make trade and logistics more seamless. The ideas always sound promising, but somehow the outcomes feel familiar: new platforms, overlapping functions, and little real synthesis.

The challenge is not technology itself. It is how these systems are developed in silos, with ministries and agencies often moving in different directions. Malaysia’s aspirations for a true Single Window remain elusive, and those aspirations have only become costlier over time.