The National Library does not understand its customers

I am one of the frequent users of the National Library in Jalan Tun Razak, Kuala Lumpur. I have been using this library for decades. I’m extremely disappointed that the National Library has chosen to remain closed for CMCO for several months now.

I, among other users, demand for the management of the National Library to justify its decision to not allow the public to borrow its books as usual. If F&B businesses, retail outlets, and offices are operating as usual, with stringent SOPs such as masks and social distancing, why can’t the National Library do the same? After all, that was precisely the SOP that the libraries took between the MCO and CMCO!

I made several trips to the National Library during the several months that it was open this year, and I did not see anything peculiar or risky at all. After all, this is the new norm.

And just how long will the National Library remain closed? Until the end of Covid? Until the vaccine comes?

I thank the National Library for being generous in not issuing fines for books that are returned late due to its closure. However, I am afraid the National Libraries simply does not understand the very trait of its core customers – WE WANT TO READ BOOKS! Not just online ones!

Besides, the online books offered by the National Library are extremely limited.

To the National Library (as well as community libraries), please understand your customers!

A VERY FRUSTRATED CUSTOMER

Kuala Lumpur