Call for compensation when service is disrupted

I WRITE as a frustrated resident to express my utter disbelief at the massive power outage that hit several areas in the Klang Valley and Johor Baru on Oct 15. This was not a routine five- or 10-minute disruption; it lasted hours, paralysing homes, hospitals and businesses.

How could such a major breakdown occur after Tenaga Nasional Bhd (TNB) has just revised electricity tariffs upward, supposedly to fund better infrastructure?