QuickCheck: Is the MyUbat delivery service not delivering medicines as usual?

IN a Facebook post, a man named Syafarizal Sharif claimed that he was told by an officer at the Hospital Kuala Lumpur (HKL) pharmacy that the MyUbat service would not be delivering his medicines as usual.

MyUbat is a mobile application that allows users to manage their drug supply and delivery with public pharmacies nationwide.

He added in the post – which has since gone viral – that the officer only instructed him to visit the pharmacy once every two weeks to collect his medicine. Is this true?

Verdict:

FALSE

In a statement issued on Wednesday (Jan 12), the hospital's director said that an investigation into the allegation found that the MyUbat service could not be implemented for certain drugs due to limited supply.

“Therefore, to be able to use the MyUbat application and delivery service by courier, the packaging (process) of the medicine must be made two weeks in advance.

“The MyUbat service will be able to run as usual when the drug supply stock returns to normal,” the director said.

On the incident itself, HKL's director said there was a miscommunication, and the officer-in-charge has been identified and appropriate action will be taken.