KUALA LUMPUR: Malaysia Airlines has reassured its customers that its own IT systems have not been compromised following a cybersecurity incident involving Amadeus, the airline's third-party reservation technology provider.
"The incident may have affected certain customer information processed through Amadeus between August 2023 and September 2026.
"Our IT system has not been compromised and there is currently no evidence that financial information has been accessed," it said in a statement on Saturday (Oct 31).
It said Malaysia Airlines is treating the matter with the utmost seriousness and is working closely with Amadeus and relevant parties to investigate the incident and assess its impact.
It added that as a precaution, customers are encouraged to remain vigilant against suspicious or unsolicited communications, particularly those requesting personal or financial information.
It said the privacy and protection of its customers' information remain its foremost priority.
"We are committed to ensuring that this matter receives the highest level of attention and appropriate safeguards," it said, adding that further updates will be provided as more information becomes available.
