KUALA LUMPUR: JustGo, Malaysia's first Automatic Number Plate Recognition (ANPR)-based toll payment system, has surpassed three million transactions, marking a step towards the wider adoption of Multi-Lane Fast Flow (MLFF) system.
Available at 93 toll plazas across 966 lanes, JustGo allows registered users to enter and exit participating toll plazas through any lane without being restricted by their payment method.
"The system uses ANPR technology to identify registered vehicle number plates and process toll payments through linked debit or credit cards, eliminating the need to tap a card, reload a prepaid balance or install an in-vehicle device.
Registration is free, with normal toll fares still applying," the company said in a statement.
User Victor Lee Wei Han said the system could help ease congestion at toll plazas caused by payment-specific lanes.
"It takes away a common problem we have at toll plazas, which is bottlenecks due to lane-based payment. Now, I can easily choose another lane instead of staying in that queue," he said.
Another user, Amirul Hakim Roslan, said the system also removed the uncertainty of remembering which payment method was used when entering a highway.
"Sometimes I forget whether I entered using my card or RFID. At the exit, I'm looking at signs, trying to remember. With JustGo, how I pay doesn't decide which lane I take. That's the real convenience for me," he said.
At the MyAsean Roads and Traffic Tech Expo (MyARTTE) 2026 launched by Works Minister Datuk Seri Alexander Nanta Linggi, held at the Malaysia International Trade and Exhibition Centre (Mitec) from Sept 30 to Oct 2, JustGo showcased its system and guided visitors through vehicle registration and payment linking.
JustGo's open-payment system currently supports debit and credit cards, with direct bank account payments and e-wallets expected to be introduced progressively.
During a 30-minute panel discussion titled "From Toll Plazas to Smart Highways: Building Malaysia's Digital Tolling Ecosystem", JustGo highlighted the issue of queues caused by payment-specific lanes.
The discussion also examined the requirements for wider highway participation and the eventual implementation of MLFF, which would allow vehicles to pass through toll points without stopping at conventional toll plazas.
Among the key requirements identified were infrastructure readiness, reliable digital systems and applications, timely customer support, public acceptance of new payment methods and a clear legal framework to address non-compliance.
The next phase for JustGo is to expand its coverage to more highways, building on the experience gained from its operations under real traffic conditions.
Wider adoption across highway networks is expected to provide motorists with a more seamless toll payment experience while improving interoperability as Malaysia moves toward MLFF.
Motorists can download the JustGo application from the Apple App Store, Google Play or Huawei AppGallery.
After verifying their identity, registering their vehicle and linking a payment method, users can begin using the system once their vehicle's ANPR status is displayed as "Active" in the application.
Vehicle registration helps verify and link the vehicle to the user's account, with further validation by the relevant authorities where necessary.
