PETALING JAYA: After his home was finally cleaned, a customer burst into tears, not because the floors were spotless or the clutter was gone.
For the first time in a long time, a heavy emotional weight had finally been lifted.
Moments like these motivate husband-and-wife team Muhammad Hafiz Hashim, 36, and Nur Asmiza Abdul Halim, 40, as they carry out the deep-cleaning service they founded in 2020.
Since starting their deep-cleaning service, Hafiz and his wife have entered homes filled with clutter, cat faeces and conditions that can be difficult to imagine.
“Some of the homes were so badly neglected that they required hours of painstaking work, while one of the worst cases we encountered involved a house where goats were being kept indoors.
“We have encountered homes contaminated with human waste and, in one unsettling case, discovered a container of blood stored under a bed,” he said. Yet behind every neglected property lie hidden struggles.
“We used to see just a dirty house, like everyone else,” Hafiz added.
“Now we realise that behind every neglected home, there is a story outsiders never see.”
One case that stayed with Hafiz involved a woman rejected by 16 cleaning companies due to the state of her home.
In another, they assisted a working caregiver looking after a visually impaired and disabled sister.
“The pressure of balancing work and caregiving meant housework simply fell away,” Hafiz said.
“Other clients suffer severe depression after losing loved ones. Many are too ashamed to ask for help, fearing judgment.”
Hafiz emphasised that their work is driven by community aid rather than pure profit.
The couple offer two types of services. While standard jobs are billed at RM60 an hour based on duration, their most challenging hoarding or welfare missions operate on a flexible, pay-what-you-can basis.
Beyond physical cleaning, the couple empower struggling clients by teaching simple home maintenance tips to prevent future neglect.
Ultimately, they see their work as more than a physical transformation – it is a second chance for individuals to regain peace, dignity and the confidence to rebuild their lives.
