KUALA LUMPUR: Taxi drivers welcomed the Teksi Madani initiative, but say its success will depend on financing, fares and technology.
Sukhpall Singh, 24, who represents a new generation entering the taxi industry, said the programme is a step in the right direction.
However, he said he was in no rush to switch vehicles.
“I’m interested in the S70, but my present taxi can still be used for many more years.
“When the time comes to replace it, I’ll look at what models are available, maybe even an EV.”
Sukhpall said he was more looking forward to the proposed taxi booking app as announced under the programme.
“These days, most taxi drivers depend on e-hailing or hotel bookings to get passengers. Hardly anyone waves down taxis anymore.
“If we have our own app with lower commissions, it will really help drivers keep more of what they earn.”
Sukhpall said inconsistent passenger demand remained a challenge. “Business is usually slow from Monday to Thursday. Income is never guaranteed, so every improvement helps.”
Sukhpall does not have to look far to get some much-needed guidance – his dad Pall Singh, 65, has spent 21 years as a cabbie.
The older man, who is still behind the wheel, said the incentives might benefit younger drivers but were less practical for older drivers like him.
“My eight-seater is already 11 years old and I only have a few more years before I call it quits. At my age, getting a bank loan for a new taxi is difficult, even with incentives,” he said.
Pall said service quality remained the biggest advantage held by taxis over e-hailing operators.
“Many of my regular customers come back because they appreciate the service. Some tell me e-hailing drivers don’t help with luggage or wait if they are delayed.
“They don’t mind paying a bit more because they know I’ll take care of them,” he said.
Pall urged the government to look beyond vehicle replacement.
“Fuel costs have gone up since NGV was phased out, while fares have hardly changed.
“We need a more standardised fare structure so drivers can earn a sustainable income,” he said.
Another veteran cabbie, Lim Kok Seng, 58, who has been servicing Kuala Lumpur for nearly 30 years, said the programme could help restore public confidence with the newer vehicles and better digital connectivity.
“Many people still associate taxis with old cars, but that can change if more drivers upgrade. Passengers want clean, comfortable and reliable rides.”
Lim welcomed plans to integrate taxis more closely with digital booking platforms.
“The future is digital. If taxis have an app that’s easy to use and gives us fair commissions, it will make us more competitive while preserving the professionalism that taxis are known for.”
