PUTRAJAYA: The Tourism, Arts and Culture Ministry has revoked the licence of Al Aisy Travel & Tour Sdn Bhd, effective March 31, under Section 8 of the Tourism Industry Act 1992.
The ministry said the company lost its licence after neglecting to secure accommodation and transport in Madinah in advance, as outlined in its umrah package itinerary.
This failure amounts to a breach of the company's legal obligations and conditions of its licence under the Act.
"The company also deviated from the tour schedule and failed to provide return flight tickets for 36 pilgrims, leaving them stranded in Madinah," the ministry said.
The company's conduct was deemed detrimental to the public interest, tourism industry, and national economy.
The ministry said this created safety risks, financial hardship and disruption of worship for the pilgrims, while raising serious questions about the company's integrity.
"The ministry will not compromise on any breach of the law by licensed tourism operators," it said, adding that it remains committed to protecting the welfare and interests of the public. - Bernama
