PUTRAJAYA: Agencies and departments under the Home Ministry have been urged to quickly adopt artificial intelligence (AI) to improve the efficiency of their service delivery systems.
Home Minister Datuk Seri Saifuddin Nasution Ismail said AI is an important tool that can help streamline work processes and operations, while enhancing administrative efficiency.
“Although AI had been introduced several years ago, Malaysia is not too far behind in its adoption, and civil servants are capable of mastering the technology.
“Generative AI has been developing rapidly for about two to three years, so we are not too far behind,” he said during the Home Ministry’s monthly assembly here yesterday.
Saifuddin Nasution said AI has become a new necessity in modern administration and the ministry has started to integrate the technology through its “AI for KDN, KDN for AI” initiative over the past two years.
He added that civil servants must think several steps ahead in order to stay in front, and AI could serve as an useful tool to help achieve that goal.
He said he has instructed the ministry’s human resources and training division to prioritise early AI training for staff, including sending officers to attend courses at local universities.
“At the same time, several agencies under the ministry, including the Immigration department, had already begun leveraging AI technology.
“This includes the use of facial recognition systems to facilitate smoother movement at the country’s entry points without the need for manual passport stamping,” he said.
“I would also like to see the Malaysian Maritime Enforcement Agency use AI, especially in recording the strength and deployment of its assets.
“If this technology is fully utilised, work output will become faster, productivity will increase and the delivery system to the people will be improved,” he said.
