PUTRAJAYA: An updated version of the MyVisa system promises to bring improved public service delivery.
The system, dubbed MyVisa 2.0, will be implemented starting Aug 1 following its official launch as part of the 103rd Immigration Day celebrations on Monday (July 21).
"It is an enhanced version of the original MyVisa system introduced on Dec 1, 2021. The new system has been rebuilt as an integrated digital visa platform, offering faster, safer and more efficient application experiences, in line with the expectations of citizens and international visitors who prioritise convenience in public services.
"MyVisa 2.0 incorporates various advanced technologies such as Optical Character Recognition (OCR), real-time notifications, smart automation and a dedicated mobile app for applicants.
"It provides a fully digital visa application process, including passport scanning, document uploads, virtual interviews, real-time tracking, eVisa approval with QR codes and interactive support via live chat," the Immigration Department said in a statement on Monday.
It added that the new systems would no longer require applicants abroad to go Malaysian representative offices in other countries.
The ceremony was officiated by Deputy Home Minister Datuk Seri Dr Shamsul Anuar Nasarah on behalf of Home Minister Datuk Seri Saifuddin Nasution.
