Clark (right) shares the finer points of furniture retail, customer engagement, technical knowledge and sales best practices during the training summit in Shah Alam.
SHAH ALAM: Exceptional customer experience and service is one of the many aspirations of Fella Design, home grown furniture retail brand that saw phenomenal success in the 80s and 90s through mass-market customisable sofa settees.
To keep raising the bar, the brand invited Ashley Furniture international retail and operations vice president Brad Clark, of which Fella Design is the licensing operator in Malaysia, for a world-class training summit at the brand’s headquarters in Bukit Subang, here.
