Banks and telemarketers must innovate to avoid being mistaken for scammers, says CCID director

KUALA LUMPUR: Banks and telemarketing companies must find different ways of reaching out to customers so that they are not presumed to be scammers and end up in "lose-lose" situations, says the Commercial Crime Investigation Department (CCID) director.

Comm Datuk Seri Ramli Mohamed Yoosuf said while police understand that banks and telemarketers need to do their jobs, CCID would maintain its stance of advising the public not to answer calls from unknown numbers.