KTMB offers refunds to all affected by service disruption between Kamunting and Bukit Merah

PETALING JAYA: Keretapi Tanah Melayu Berhad (KTMB) will refund tickets fully to all passengers affected by the disruption of the Electric Train Service (ETS) service between Kamunting and Bukit Merah on Tuesday (April 9).

Apologising to all passengers once again, KTMB said as a follow-up to its earlier official statement all passengers who did not continue the services can send in their application to the email address at callcenter@ktmb.com.my.

It said the disruption was due to an electrical line being unexpectedly severed which prevented the captain from informing the passengers of the disruption.

"The train crew took steps to inform every coach of the situation and a short message service (SMS) was also sent," said KTMB in a statement on Thursday (April 11).

"The passengers were shifted to an additional locomotive which was sent to the location with the assistance of the train crew and KTMB staff. The passengers were also given refreshments at the Bukit Mertajam and Butterworth services.

ALSO READ: Over 80% of ETS tickets sold for Aidilfitri, says KTMB

KTMB said investigations were going on to identify the cause of the incident.

The company also said those who have purchased the Takaful Premium Insurance Plan will be contacted by the agent by April 12 or passengers can seek refunds by calling Etiqa Claim Assist at 010-3687829 or email to support@goinsure.com.my.

"Fully completed documents will be processed and payments will be made within the stipulated period," it added.

Follow us on our official WhatsApp channel for breaking news alerts and key updates!

KTMB , Train service , Disruption , ETS , Kamunting , Bukit Merah


Next In Nation

Cardiac patients may be referred to private hospital while waiting for Serdang Heart Centre repairs to complete
China ready to collaborate, expand cooperation with M'sia in various fields, says envoy
Man burns to death in fire at Damansara Damai flats
65 Sungai Petani primary school pupils suffer food poisoning
S'porean comedian's permit cancellation took into account police reports, says Fahmi
Malaysian restaurant whose owner has never visited the country gets Michelin star
‘Vital to teach students healthy living in school’
Two men jailed for attempting to trespass into Istana Negara
Censorship guidelines prioritise quality, says Home Minister
Pahang to send 30 tonnes of aid to Palestine

Others Also Read