New water tariff rates from Feb 1

PETALING JAYA: Water tariff rates will be increased by 22 sen per cubic meter from Feb 1 for domestic users in Peninsular Malaysia and the Federal Territory of Labuan, says the National Water Services Commission (SPAN)

It said in a statement on Wednesday (Jan 17) that the adjustment is under the Tariff Setting Mechanism (TSM).

SPAN added that the increase is still low and will be unable to cover the cost of providing water, which is RM1.75 per cubic meter based on 2022 records.

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"To minimise the impact on monthly water bills, state water supply operators were advised to continue providing targeted assistance to domestic users," said SPAN.

It said the move was necessary and could not be deferred, to avoid jeopardising long-term sustainability of the water service industry.

SPAN added that it is crucial that tariff adjustments reflect the cost of water supply to ensure operators deliver quality water by enhancing service levels.

It added that through the tariff review, water operators are more prepared to make continuous investments to develop the infrastructure of the water supply system which includes construction or upgrading of water treatment plants and replacing old pipes.

SPAN also said that the increase will allow for water operators to carry out regular maintenance and dealing with complaints more efficiently to ensure the continuity of water supply services and meet user expectations at the same time.

It said water tariff adjustments that reflect the cost of water supply are crucial to enable water operators to improve the level of service in supplying quality water continuously.

SPAN also called on users to practice prudent water use, including using water-efficient products under its Water-Efficient Product Labeling Scheme, repairing any leaking pipes and faucets in their respective premises, as well as installing rainwater harvesting systems and using recycled water as an alternative source for non-drinking purposes.