MELAKA: The Malaysian Communications and Multimedia Commission (MCMC) has carried out 160 location audits related to broadband services in Melaka from January until September this year.
State Science, Technology, Innovation and Digital Communication Committee chairman Datuk Fairul Nizam Roslan said of the total, 17 compliance notices were
issued to service providers for locations that did not meet the Mandatory Standards for Quality of Service.
"As for 2022, 232 locations were audited and five compliance notices were issued to service providers.
"Through the notices issued, the service providers are required to prepare service quality improvement plans either by upgrading existing towers or building new towers to improve the quality of the broadband network,” he said at the Melaka State Legislative Assembly sitting at Seri Negeri here on Monday (Nov 27).
He was replying to a question from Datuk Zulkiflee Mohd Zin, who asked about the government's efforts to improve the broadband standard and the monitoring
carried out in line with current usage.
Fairul Nizam (BN-Asahan) said the audit activities made it compulsory for the service providers to give short-term and long-term solution proposals to all the complaints received.
"As a result, the number of complaints the MCMC received dropped to 1,128 from January to September this year compared to 1,322 in 2022 and 3,925 in 2021,” he said.- Bernama