PETALING JAYA: Investigations into MYAirline over its abrupt suspension of services on Oct 12, which left thousands of passengers stranded at airports across the country, have intensified, says the Malaysian Aviation Commission (Mavcom).
The regulatory body said in a statement yesterday that it had ordered the airline to submit a written explanation for the incident and for its various other possible breaches of its Air Service Licence (ASL) conditions by today.“Mavcom issued a show-cause letter to MYAirline on Oct 13 which specified MYAirline’s failure to fulfil its ASL conditions, including unsettled employee salaries and benefits.
“The airline has been ordered to submit a written justification by Oct 27.
“Mavcom will then evaluate whether MYAirline should continue as an ASL holder or whether the ASL should be suspended or revoked pursuant to Section 43(1) of the Malaysian Aviation Commission Act 2015,” said the regulator in the statement.
Mavcom added that additional updates would be provided to the public within a week.
With regard to refunds for impacted consumers, Mavcom said a task force had been set up to look into the issue and provide recommendations on the way forward for those affected.
“We have engaged various agencies, including Bank Negara Malaysia, to seek all possible avenues to refund affected consumers, and additional updates will be provided in due course,” it said.
The task force, composed of representatives from Mavcom, the Legal, Regulatory and Dispute Resolution Committee, and the Consumer Protection Committee, will also be reviewing the framework to enhance the existing licensing approval framework.
