PETALING JAYA: Low-cost carrier MYAirline, which has suspended its operations, says it is currently expediting the refund process and has requested patience from its affected passengers.
"We are currently handling a high volume of 12,000 emails and MYAirline is also in the process of establishing a hotline, to better assist the passengers," said interim accountable executive Datuk Seri Azharuddin Abdul Rahman on Facebook on Saturday (Oct 14).
"To facilitate the refund process, passengers are encouraged to provide their booking number (PNR) email at customercare@myairline.my.
On the employment status of MYAirline personnel, Azharuddin clarified that all of them were still fully employed and not placed on unpaid leave.
"With regards to the strategic partnership, we have received multiple interests and are diligently evaluating the proposals and will continue to provide updates to our valued passengers and related stakeholders.
"MYAirline extends its sincere apologies to all passengers and aviation agencies affected by the unforeseen suspension of our operations," he added.
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