MELAKA: The Melaka government, together with relevant agencies, will review the star ratings of all hotels in the state to ensure their services meet the expected standards.
State tourism, heritage, arts and culture committee chairman Datuk Abdul Razak Abdul Rahman said this is to ensure all hotels in Melaka will always maintain the quality and cleanliness of accommodation offered to visitors.
“This is not only based on complaints received from visitors but also because we want to give the best service to both foreign and local tourists in preparation for Visit Melaka Year 2024.
“For example, there are hotels with three or four-star ratings but their service does not match the ratings,” he told reporters at an Hari Raya open house in Telok Mas here on Friday night, Bernama reported.
The event was attended by Melaka Yang di-Pertua Negeri Tun Mohd Ali Rustam and Chief Minister Datuk Seri Ab Rauf Yusoh.
Meanwhile, Abdul Razak said the state government, through the Melaka Museum Corporation, is upgrading four museums in the state to provide better services to tourists.
He said the state government is also planning to set up another “Adat Perpatih” museum, to preserve customs practised by some communities in several areas in Alor Gajah.
“As of March 31, Melaka museums have recorded 329,000 visitors with a total ticket collection amounting to RM1.2mil.
“We are optimistic about achieving the one million visitors target by the end of this year,” he added.