In the process: People waiting to renew their passports at the Kelana Jaya Immigration Office. — LOW LAY PHON/The Star
PUTRAJAYA: The surge in demand for international passports in the wake of borders reopening early last year had the Immigration Department working seven long days a week while trying to meet the needs of the public.
Despite the department’s earnest approach in tackling the issue, its director-general Datuk Seri Khairul Dzaimee Daud revealed that eventually, the increase in cost hindered their efforts.
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