SEPANG: The Immigration Department has trained special Quick Response Teams (QRTs) to man the check-in counters at the Kuala Lumpur International Airport during peak hours.
The move is meant to overcome the problem of overcrowding at the check-in counters for foreign visitors at the airport here.
Department director-general Datuk Seri Khairul Dzaimee Daud said the personnel involved would be divided into two teams.
"They consist of personnel who work in the operational sector and other support services.
"These officers have been given exposure and training prior to being assigned to the immigration counters at KLIA and KLIA2," he told reporters after visiting the check-in counters at KLIA on Wednesday (Feb 1).
He said congestion was identified as involving several factors, including inspection factors and the number of flight arrivals.
Khairul Dzaimee also said QRTs would also be assigned at the checkpoints in Johor Baru namely the Sultan Iskandar and Sultan Abu Bakar Customs Immigration and Quarantine buildings.
"We expect the QRTs for Johor Baru to be operational by Feb 6," he said.