TM restores services to 85% of flood-impacted services

TELEKOM Malaysia Berhad (TM) has accelerated its focus on supporting the needs of its customers, communities and employees impacted by the tragic event of the floods on Dec 19.

About 85% or 84,274 of TM’s affected customers are now back online thanks to the exhaustive efforts made by its engineering and support teams, enabling the successful restoration of its core services.

The company will continue its rigorous service restoration exercise to ensure the remainder of its customers are connected as soon as possible.

TM has allocated RM13mil to its affected customers, to replace damaged customer premise equipment (CPE) and network components for free.

It will also waive two weeks’ subscriptions from customers’ bills estimated at RM5mil and extend the credit term to 60 days, to further ease the financial burden of customers. In affected regions, TM has restored a majority of its impacted primary network sites.

The flood affected more than 15 network sites and hill stations across four states due to power outage. High water levels and severe road conditions had also prevented the network team from accessing certain areas.

As joint chair and secretariat for GLC/GLIC Disaster Response Network (GDRN) through Yayasan TM (YTM), the TM Board has allocated RM2mil in aid towards recovery, rebuilding and flood relief efforts.

This forms part of the pledges made by members of GDRN, which currently amounts to RM58.4mil.

Together with YTM, fellow NGO partners and the Malaysian Armed and Rescue Forces, TM has distributed over 3,500 care packs consisting of hot meals, dry rations and hygiene items, including Covid-19 self-test kits provided by Pharmaniaga, to flood-stricken areas in Klang Valley and Hulu Langat.

Its committed team of over 260 staff volunteers, the TM Reaching Out Volunteers or simply TM ROVers, assist communities in the arduous task of cleaning up the damages in their homes, which includes 830 of its own employees.

TM will also ensure financial aid as compensation to the affected staff members, as well as providing them with temporary shelter at the MMU campus.

TM group chief executive officer Imri Mokhtar said, “The immense challenges faced by fellow Malaysians during this unfortunate situation calls for corporations and businesses to come together to respond swiftly to alleviate the struggles of many, leveraging on our resources and means where possible.”

“As co-lead of the GDRN, TM is grateful to serve alongside its members in addressing the needs of those trying to rebuild their lives in the aftermath. The worst may not be over and TM is mindful of our role to support our customers, communities and employees as we recover as a nation.”

“We appreciate the patience shown by all as we work hard to get our networks back up and running and ensure uninterrupted services in face of power shutdown and damaged equipment in some of our locations,” he added.

TM will continue to play its aid and recovery efforts towards community wellbeing.

More regular updates are available on TM social media channels or by visiting its website for updates.