Deployment of MySejahtera app needs to be reviewed, says tech expert

PETALING JAYA: The entire deployment of the MySejahtera app needs to be reviewed again to accommodate high-traffic usage, says tech expert Dr Aswami Fadillah Mohd Ariffin (pic).

The Digital Forensics Research Society president said that one possible reason for issues with MySejahtera is that the system has not been reconfigured to adapt to high traffic.

“If the web deployment is in the cloud, every single module connector must be reconfigured to accept high traffic, especially when the vaccine registration period is open,” he said.

“The entire deployment needs to be reviewed again based on high traffic, and perhaps the security can be checked again to see if there are any loopholes,” added Aswami when contacted on Friday (June 4).

He added that the operation can be extremely technical and said that it requires careful oversight of the app’s security aspects.

When asked why this issue might occur, he said it was possible that the developers had overlooked the amount of traffic the app would have.

“I don’t think the budget is an issue, but the overall system architecture and deployment must be reviewed again. “However, it is quite technical to reconfigure the connector or the API (Application Programming Interface),” he said.

“The developer must be comfortable and familiar with the overall technology stack,” added Aswami.

He said that if there were issues with certain aspects, they should investigate and get help from the vendors.

“For instance, if they are using the AWS (Amazon Web Services) cloud as part of the overall deployment, they can refer to the vendors,” he said.

Aswami also said that technical problems do occur from time to time, even on big online platforms such as Twitter.

“Some of the big tech giants sometimes experience technical glitches. So this is an experience for the MySejahtera developer and I think they should be able to resolve the issues. “The system owner should be aware about the earlier mishaps and hopefully things would improve now,” he said.

On Thursday (June 3), a number of MySejahtera users said they were encountering issues using the app, such as

checking-in to premises or accessing Covid-19 vaccination updates.

Some users have said that they received responses from the developer who explained that the app was currently “facing high traffic”.