Frequently Asked Questions (FAQ) on Bantuan Prihatin Nasional (BPN) 2.0

Q: What is BPN 2.0?

A: It is an extra aid provided by the Government for the B40 and M40 to reduce their financial burden due to the Covid-19 pandemic. The issuance of BPN 2.0 is based on the BPN 2020 database comprising a list of 10.6 million previously approved recipients.

Q: Who is eligible to receive BPN 2.0?

A: BPN 2.0 recipients will be those who previously received the last payment of BPN 2020.

Q: Do I need to apply for BPN 2.0?

A: You do not need to apply for BPN 2.0 if you have previously received the last payment of BPN 2020.

Q: Can I submit a new application if I have not been listed as a recipient of BPN 2.0?

A: New applications for BPN 2.0 can be made starting Oct 15,2020.

B. Payment of BPN 2.0

Q: How much is the payout that will be given for BPN 2.0?

A: The amount of payout will be as follows:

> B40 household earning less than RM4,000:

First phase=RM700; Second phase=RM300; Total=RM1,000

> M40 household earning between RM4,001 and RM8,000:

First phase=RM400; Second phase=RM200; Total=RM600

> B40 singles earning less than RM2,000:

First phase=RM350; Second phase=RM150; Total=RM500

> M40 singles earning between RM2,001 and RM4,000:

First phase=RM200; Second phase=RM100; Total=RM300

Q: When will BPN 2.0 payouts be made?

A: First phase will be at the end of October 2020. Second phase will be in January 2021.

Q: How will BPN 2.0 payouts be made?

A: i. Those with active bank accounts - the payment will be credited into the account number listed in the BPN 2020 database.

ii. Those with inactive or closed bank accounts - claim the cash at a Bank Simpanan Nasional (BSN) branch.

iii. Those with no bank accounts - claim the cash at a BSN branch.

Q: How will BSN 2.0 payouts be made for recipients in the interiors of Sabah and Sarawak?

A: Payments for recipients with no bank accounts living in the interiors of Sabah and Sarawak will start in January 2021.

Q: Can I update my personal details such as my bank account that is no longer active?

A: Updating bank account information is not allowed because the payment method for BPN 2.0 will be the same as the payment method of the previous BPN 2020 (refer to the answer for question 7).

Q: If the payout was made to an inactive or incorrect bank account, what should I do?

A: You can claim the cash at a BSN branch after the serial number has appeared. You can check your application status via the official BPN portal at https://bpn.hasil.gov.my.

C. Status check

Q: When and how can I check my application status for BPN 2.0?

A: Recipients who are eligible to receive BPN 2.0 can check their status starting Oct 15 via the official portal at https://bpn.hasil.gov.my

Q: What should I do if I forget my password to log into the portal and what if I fail to answer the security question?

A: You need to wait for 10 minutes before attempting to answer the security question again. If you still fail to answer, you can contact the Hasil Care Line (HCL) at 03- 89111000 to reset your account and security question or contact the nearest IRB branch.

D. Other matters

Q: Based on my status check, I was approved as a recipient in the M40 category for BPN 2020. Can I appeal to be a recipient in the B40 category for BPN 2.0?

A: The BPN 2.0 qualification category is based on the final approval for BPN 2020.

Q: I was a BPN 2020 recipient under the singles category but I am now married. Am I eligible to receive BPN 2.0 under the household category?

A: You can submit a new application or appeal starting Oct 15,2020 under the household category if you meet all the criteria.

Q: I was married to a BPN 2020 recipient under the household category but I am now divorced. Am I eligible to receive BPN 2.0 under the single mother or father category?

A: You can submit a new application/appeal starting Oct 15,2020 under the single mother or father category if you meet all the criteria.

Q: I am single and will turn 21 years old in 2021. If I am not yet 21 years old at the time that the application opens up, am I eligible to apply?

A: Those born in 1999 or before are eligible to apply.

Q: I received BPN 2020 previously and now wish to reject BPN 2.0. How can I return the cash aid?

A: You can do the following:

i. Submit a letter to the Finance Ministry stating your full name, MyKad number and reason for returning the cash aid.

ii. Come up with a bank draft or cheque addressed to the Accountant General of Malaysia according to the amount being returned.

iii. The letter and bank draft or cheque must then be submitted to the Finance Ministry at the following address:

Pejabat Belanjawan Negara,

Kementerian Kewangan Malaysia,

Presint 2,62592 Putrajaya.

This FAQ was prepared on Sept 23 and will be updated from time to time by the IRB.