Sunway Medical Centre offers teleconsultation services for patients

KUALA LUMPUR: Over 70 doctors and healthcare professionals across over 40 specialties are live on a teleconsultation platform for the benefit of Sunway Medical Centre patients.

Local and overseas patients can consult their doctors, clinical psychologists, speech therapists, audiologists, rehabilitation team (podiatrist, physiotherapists and occupational therapists) and dietitians without the need to be physically present, with an appointment made at least one working day before.

Teleconsultation is offered mainly to follow-up patients and those who seek a second opinion.

According to Sunway Medical Centre chief executive officer Choy Wah Wei, this is because there is no need for the patients to fill up their medical history prior to consultation as the hospital would already have their record.

The teleconsultations are conducted via video calls.

“We use a dedicated teleconsultation platform that is encrypted and Hipaa-compliant (Health Insurance Portability and Accountability Act of 1996) to facilitate this service.

“Through this system, patients can undergo teleconsultation on their mobile phones, tablet or laptop without having to download any software or application,” said Choy.The software complies with Hipaa (the US legislation that provides data privacy and security provisions for safeguarding of medical information) and General Data Protection Regulation (GDPR) standards.“The consultation takes place over an encrypted channel and the system does not store any personal or healthcare information after the session ends,” Choy assured.

“We also provide medication delivery nationwide and home phlebotomy (blood test) services within the Klang Valley.

“The registration and medication delivery fee is currently waived until April 30, 2020, and within Peninsular Malaysia,” he added.

For teleconsultation appointments, local patients can call +603 7491 9191, while international patients can call +603 7494 1098 (ext 2020).

Sunway Medical Centre became the first private hospital to offer this service to its self-paying patients since March 28.

This service is also offered by Sunway Medical Centre Velocity in Cheras and Sunway Specialist Centre Damansara in the Klang Valley.“Doctors may require patients to come in for further tests and investigations after a teleconsultation,” said Choy.
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