Covid-19: Mavcom grants airlines leeway in ticket refund time frame

PETALING JAYA: In light of the Covid-19 outbreak, airlines will be given more time to provide refunds to its customers than the previously established time frame of 30 days, says the Malaysian Aviation Commission (Mavcom).

While the commission did not specify how much extra time would be given over the 30 days stipulated by the Malaysian Aviation Consumer Protection Code (MACPC), it said the refunds should be "as timely as possible".

Mavcom said this in response to a statement by the Malaysian Association of Tour and Travel Agents (MATTA) on Wednesday (April 8) which expressed disappointment in the authorities for remaining silent regarding the probability of airline passengers and travel agents having their cancelled flights refunded with the movement control order (MCO) in place.

Mavcom acknowledged that with passenger travel having plummeted, airlines had suffered significant revenue loss and this made it challenging to manage resources and cashflow.

“As such, the airlines may take longer than usual to respond to consumers.

"The financial challenges currently faced by the airlines have also coincided with them needing to adopt varying forms of refunds, including cash, vouchers, credit shell or, alternatively, deferment of travel, ” the statement said.

Mavcom also forecast that passenger traffic in Malaysia would decrease between 36.2% and 38.1% year-on-year in 2020 due to the Covid-19 situation.

It said approximately 13.6 million seats or 12.3% of annual scheduled operations in Malaysia had been cancelled this year.

The International Air Transport Association (IATA) has also projected that Asia Pacific countries would see passenger demand reduce by 34% and 44% this year.

Malaysia Airlines announced last month that it had cancelled more than 4,000 flights, while AirAsia said it had limited the number of flights in and out of the country, as well as domestically.

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 18
Cxense type: free
User access status: 3

Airlines , Mavcom , Matta , Refunds , Leeway


Did you find this article insightful?


89% readers found this article insightful

Next In Nation

Zahid withdrew RM17.9mil from Yayasan Akalbudi's bank account, witness tells court
Police raid four Bitcoin mining premises, nab six
Awang Rasau, the tiger shot by poachers, dies
Twin pride of Malaysia
Glorious outing in 1998 Commonwealth Games
Nay to smokers
MCO brings new chapter in Malaysian lives
Flying high for Malaysia
The day the towers fell
Man in the soup for lodging false police report over lost MyKad

Stories You'll Enjoy