Covid-19: Mavcom grants airlines leeway in ticket refund time frame

PETALING JAYA: In light of the Covid-19 outbreak, airlines will be given more time to provide refunds to its customers than the previously established time frame of 30 days, says the Malaysian Aviation Commission (Mavcom).

While the commission did not specify how much extra time would be given over the 30 days stipulated by the Malaysian Aviation Consumer Protection Code (MACPC), it said the refunds should be "as timely as possible".