PETALING JAYA: AirAsia has apologised to cyclists whose bicycles were seen to be poorly handled by ramp staff in a viral video. Â
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As a gesture of goodwill the low-cost airline will be waiving all fees to transport bicycles for April, said its CEO Riad Asmat.Â
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"As a cyclist myself, I was pretty disturbed when I saw the actions of our staff. Rest assured, we've taken action. We are looking into the matter very seriously and stern action will be taken accordingly.
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"I hope we will continue to improve ourselves. Attention has been put into this particular example," Riad said in a video that was posted on the airlines' Facebook page on Thursday.
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A cyclist had posted a video of a few bicycles being "mishandled" by ramp staff upon his return to KLIA2 from Kaoshiung, Taiwan recently. The video subsequently went viral.
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AirAsia Group CEO Tan Sri Tony Fernandes said that while the ground handling company is a joint venture called GTR, the airline would take full responsibility for the incident.
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"After meeting all my ramp boys and girls, I'm really disappointed. We are a company that if we make a mistake we stand up and take the heat. We will get better. Apologies," he said in a Facebook post that was accompanied by the video.
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